Questions? We've got answers 🐾

Swipaw is a pet superapp made for Filipino fur parents 🐾 In one app you can:

• Swipe for playdates and find your pet's perfect match nearby
• Book verified stud services, pet hotels, grooming, vets, sitters, pet taxis and trainers
• Adopt from shelters and donate to verified foundations
• Join events, post in the community and send lost & found alerts to your neighbourhood

Payments are protected by escrow, providers are KYC-verified, and chat only opens when both sides agree. Kumbaga, one app for everything your alaga needs!

Yes — signing up, creating pet profiles, swiping, matching, chatting with matches and browsing are all free.

Swipaw earns a 10% commission on paid bookings (deducted from the provider's payout, never added on top of the listed price). Donations, adoption fees and event tickets show any fee before you pay. Optional perks like Boosts and Super Paws can be redeemed with Paw Points.

Swipaw is piloting in the Philippines 🇵🇭 — Metro Manila first, then more cities soon. Payments are in PHP through Xendit (GCash, Maya, cards and banks).

You can sign up from anywhere and browse, but bookings, payouts and donations currently work for Philippine accounts only. Want Swipaw in your city? Tell us through Contact support — we read every request!

Open Swipe and you'll see a stack of pets near you, filtered by your distance, species, breed, age and intent (playdate, stud or friendship).

• Swipe right = Like 💛 · left = Pass · up = Super Paw ⭐
• When both owners like each other's pets — It's a Pawmatch! 🎉 — a match chat opens right away.
• Free accounts get 100 swipes a day. Made a mistake? Undo the last swipe with an Undo perk.

Tip: complete photos and personality tags get noticeably more matches!

1. Open a stud listing — the listed price is always shown.
2. Tap Request and choose the date/time, location and message. You may offer a lower amount (down to the floor the owner allows).
3. The stud owner can Accept, Reject or Counter. Every offer and counter-offer stays visible in the request so nobody gets confused.
4. Once accepted, the booking waits for your payment. After you pay (held safely in escrow), the chat opens so you can plan the meet.

Requests expire after 72 hours without a reply. If a request is rejected you can try again after 24 hours.

Stud owners must upload vaccination cards for each stud pet during stud verification — up-to-date anti-rabies shots (required in the Philippines under RA 9482) plus core vaccines. Bring the cards to every meet.

Responsible breeding reminders 🐾

• Only breed healthy, fully grown pets with a vet's go-signal — never too young, too old or too often.
• Screen for breed-specific health problems and be honest about them.
• Have a plan for every puppy or kitten before breeding.
• Animal cruelty and neglect are crimes under the Philippine Animal Welfare Act (RA 8485, as amended by RA 10631). Listings that put animals at risk are removed and reported.

To keep things safe and fair for everyone 🛡️

• Paid services: you negotiate with structured offers inside the request. When the provider accepts and you pay, a secure chat opens between you two.
• Playdates: chat opens as soon as you match (both of you liked each other).
• Rejected or expired requests never open a chat — this protects providers from spam and keeps payments on Swipaw.

Chats are encrypted, and you can report or block from inside any thread.

Checkout is powered by Xendit, so you can pay with:

• GCash and Maya e-wallets
• Credit and debit cards (Visa, Mastercard)
• Online banking / bank transfer (virtual accounts)
• Over-the-counter outlets where available

Always pay inside the app — payments made outside Swipaw aren't protected by escrow and can't be refunded by us.

Escrow means your money is held safely by Swipaw until the service is done 🔒

1. Provider accepts → you pay through Xendit (GCash, Maya, card or bank).
2. The payment sits in escrow — the provider can see it's paid, but can't withdraw it yet.
3. After the service, the provider marks it complete and you confirm. If you don't respond within 48 hours and there's no dispute, it auto-confirms.
4. Only then is the provider paid (minus the 10% commission).

Something wrong? Open a dispute before it's released and the payout is frozen while our team reviews.

Each service has a clear window (shown on the listing and before you pay):

• Most services: free cancellation up to 24 h before the start, 50% back between 24 h and 6 h, 0% after that.
• Pet hotel: free cancellation up to 48 h before the start, 50% back between 48 h and 24 h, 0% after that.
• Stud services: free cancellation up to 48 h before the start, 50% back between 48 h and 12 h, 0% after that.
• Vet visits: free cancellation up to 12 h before the start, 50% back between 12 h and 3 h, 0% after that.
• Pet taxi: free cancellation up to 6 h before the start, 50% back between 6 h and 2 h, 0% after that.

If the provider cancels, you always get a full refund. Refunds go back to your original payment method.

Go to Profile → Get verified and follow the steps:

1. Upload a government ID (front and back)
2. Take a quick selfie so we can match it to your ID
3. Confirm your address
4. For stud owners: add vaccination cards for each stud pet
5. Review and submit ✅

A real person on our team reviews every submission. Verification is needed before you post paid services, accept bookings or receive payouts — and it earns you a trusted badge!

Most submissions are reviewed within 48 hours by a real person on our team (often faster). You'll get a notification the moment we decide.

If something needs fixing — blurry photo, expired ID, details that don't match — we'll tell you exactly what to resubmit.

Stay safe, have fun 🐶🐱

• Meet in public, pet-friendly places in daylight; bring a friend if you can.
• Bring vaccination cards and check the other pet's records.
• Keep pets leashed or carried until both are calm.
• Look for verified badges and read reviews before you go.
• Keep payments and chat on Swipaw — never send money outside the app.
• Trust your gut: if something feels off, leave, then report it in the app.

Tap the ⋯ menu on any profile, pet, listing, post, review or chat and choose Report or Block.

• Report: pick a reason, add details and screenshots. Our team reviews every report and lets you know the outcome. Animal-welfare and scam reports are prioritised.
• Block: you won't see each other anywhere — decks, search, chats, posts. Open chats close, and the other person is not notified.

Please don't 🙅 Payments sent directly by GCash, bank transfer or cash aren't protected by escrow — if something goes wrong, we can't get your money back.

Common red flags: "cash na lang", "bayad sa labas para walang fee", or a stranger's GCash number in chat. Report the conversation and keep everything in the app.

Ready to give a pet a forever home? 🏡

1. Browse Adoption and open a pet's story.
2. Tap Apply and answer a few questions about your home and routine.
3. The shelter or owner reviews your application — some do a home check or a meet-and-greet.
4. Once approved, pay the adoption fee in the app if there is one (many are free).
5. Pick up your new family member and share the happy news!

Open Foundations, pick a verified shelter or rescue and tap Donate.

• Give one-time or monthly (cancel anytime).
• Pay with GCash, Maya, card or bank through Xendit; any platform fee is shown before you pay.
• Choose to appear on the donor wall or stay anonymous.
• You'll get an e-receipt, plus updates from the foundation on how your gift helped.

Only foundations verified by our team can receive donations.

If your pet goes missing, open Lost & Found → Report lost pet right away 🚨

• We send a push alert to Swipaw users within 5 km of the last-seen spot.
• Neighbours can report sightings with photos — even without an account, via your share link.
• Share the auto-made poster on Facebook and group chats.
• Your exact location stays private unless you choose to share it.

Yes — Swipaw accounts are for adults 18 and above. You'll confirm your age when you sign up, and verification checks your ID. Younger fur parents are welcome to use Swipaw together with a parent or guardian's account.

We follow the Philippine Data Privacy Act of 2012 (RA 10173):

• Your exact address stays hidden until a booking is confirmed — public profiles show only your city.
• Chat messages, ID documents and payout account numbers are encrypted.
• You can export your data anytime and delete your account with a 14-day grace period.
• Staff access to private data is limited and logged — chats are only opened when a report or dispute references them.

Read the full Privacy Notice.

Paw Points are Swipaw's treats for being an awesome fur parent 🦴

• Daily Paw Check-in: +10 points, and your streak grows.
• Streak bonuses at 3, 7, 14, 30, 60, 100 and 365 days. Miss a day? You have a 36-hour grace window.
• Earn more by completing bookings, writing reviews, attending events and posting in the community.

Spend points on Super Paws, Undos, Boosts, stickers and vouchers under Rewards.

We're here for you 💛 Use the contact form or open Settings → Help → Contact us in the app. Add your booking or transaction number and screenshots so we can help faster.

We reply by email and in-app notification — urgent and high-priority issues within a few hours, everything else within a day.