Additional Services Terms

Draft — under legal review. The final version may change before launch.

These terms take effect when the service launches. Until then, nothing here applies to you.

More ways to care for your cat or dog are on the way 🐾 This page holds the rules for each Swipaw service still marked "coming soon", and none of it applies until that service opens.

In short: Each section switches on only when its service goes live, and you accept it at first use. Providers, shelters, foundations and organisers run their own services; we check them, run Payment Protection (protektado ang bayad mo) and handle complaints. Vets must be PRC-licensed, pet taxis franchised and trainers humane. Adoption is never a sale, donations go only to permitted organisations, and lost-pet rewards stay between owner and finder. The numbered clauses govern.

1. How these terms work#

Who we are. Swipaw is operated by Parada Technologies Inc. ("Swipaw", "we"). These Additional Services Terms ("these terms") form part of our Terms of Service (the "Terms") and cover each service still "coming soon" in the app (each a "Service").
Start date. Each section takes effect only when its Service goes live in the app. We may also publish a section on its own, marked "effective on launch".
Other documents. The Community Guidelines, Payments & Refunds Policy, Verification Policy and, for paid services, the Provider Agreement also apply; each section prevails over them for its own Service. The Privacy Notice covers personal data.
Acceptance. You accept a section the first time you list, book, apply, donate, RSVP, post or buy in its Service; we record the version, time and platform, and acceptance binds like a signature (Electronic Commerce Act, RA 8792). Changes follow clause 1.5 of the Terms and never alter what is already confirmed.
Who you deal with. Providers, shelters, foundations and organisers act for themselves, not as our employees or agents, and contract with you directly; Swipaw is a party only where a section says so.
Payment Protection. Xendit Philippines, Inc. ("Xendit"), our payment partner registered with the Bangko Sentral ng Pilipinas, processes payments. Under Payment Protection, Xendit collects a booking, ticket or adoption fee into an account it keeps for the payee and holds it there until the service is done; at release our disclosed commission, if any, is split off and the rest paid out. Swipaw never holds that money in trust, on deposit or in its own name. Bookings are released when you confirm or, unless you dispute first, 48 hours after the provider marks them done (or the period shown). Donations and shop orders follow sections 7 and 12.
Cancellations. For bookings, unless the listing showed another policy before you paid, your Service's row applies, counted back from the booked start:

Service	Free cancellation	Partial refund	Late cancellation
Stud services	Up to 48 h before the start: 100% back	48 h to 12 h before: 50% back	Less than 12 h before: 0% back
Paid playdates	Up to 24 h before the start: 100% back	24 h to 6 h before: 50% back	Less than 6 h before: 0% back
Pet hotel & boarding	Up to 48 h before the start: 100% back	48 h to 24 h before: 50% back	Less than 24 h before: 0% back
Grooming	Up to 24 h before the start: 100% back	24 h to 6 h before: 50% back	Less than 6 h before: 0% back
Vet visits	Up to 12 h before the start: 100% back	12 h to 3 h before: 50% back	Less than 3 h before: 0% back
Sitting & walking	Up to 24 h before the start: 100% back	24 h to 6 h before: 50% back	Less than 6 h before: 0% back

Your remedies. These windows cover a change of mind only. Provider cancellations are refunded in full, as are bookings cancelled under a force-majeure notice we post (such as a typhoon signal or government order). For a defective, incomplete or undelivered service you may still ask, through a dispute, for re-performance, a refund or a lower price (Consumer Act, RA 7394, Art. 102). We decide complaints within 7 calendar days (Internet Transactions Act, RA 11967, sec. 24); see our Complaints page.