Legal
The fine print, in plain words 🐾
Everything that keeps Swipaw safe and fair for pets and their humans. Each page shows its version and date, so you always know which words apply.
Version historyFor everyone
- Terms of ServiceThe agreement between you and the company that operates Swipaw, covering accounts, verification, matching, requests, bookings with Payment Protection, fees, taxes, cancellations, refunds, disputes, provider duties, animal welfare, community rules and your legal remedies.Version 0.2 · Draft
- Privacy NoticeHow Swipaw collects, uses, shares, protects and keeps personal data under the Data Privacy Act of 2012, and how you can use your rights.Version 0.2 · Draft
- Community GuidelinesSwipaw's house rules for being kind to animals and people, and how reports, enforcement, appeals and cooperation with the authorities work.Version 0.1 · Draft
- Delete Your Account and DataHow to delete your Swipaw account and its personal data in the app, on the web or by request, what we erase, what we keep and for how long, and how to change your mind.Version 0.1 · Draft
Bookings & services
- Payments, Held Payments & Refunds PolicyHow paying for a booking on Swipaw works, how Payment Protection holds your money until the service is done, and how commission, cancellations, refunds, disputes, receipts, provider taxes, payouts and complaints are handled.Version 0.1 · Draft
- Playdates & Pet Dating GuidelinesThe safety and conduct rules for swiping, matching, chatting and meeting up on Swipaw, from public first meetups, leashes and vaccinations to each owner's responsibility for their pet, photo consent, paid playdates with Payment Protection, reporting and what to do after a bite.Version 0.1 · Draft
- Stud Service TermsThe rules for offering and booking a stud service on Swipaw, covering which cats and dogs may be bred, health and welfare checks, stud-fee and pick-of-litter deals, mating day, completion, cancellations, disputes and each owner's responsibilities.Version 0.1 · Draft
- Pet Hotel & Boarding TermsThe rules for boarding a cat or dog with a pet hotel or home boarder on Swipaw, covering the hotel's duty of care, vaccinations and disclosures, emergencies, late pick-ups and unclaimed pets, cancellations and liability.Version 0.1 · Draft
- Grooming TermsThe rules for booking and giving salon and home-service grooming on Swipaw, covering health disclosures, what groomers may and may not do, safe handling, matting, welfare stops, injuries and bites, home visits, cancellations, remedies, photos, reviews and tips.Version 0.1 · Draft
- Additional Services TermsThe rules for each Swipaw service still marked "coming soon" (vets, sitting and walking, pet taxi, training, adoption, donations, events, lost and found, places, memorials and community, the pet shop and Swipaw Plus), each taking effect when that service launches.Version 0.1 · Draft
- Reviews & Content PolicyWho can review whom on Swipaw, what a review may and may not say, and how replies, reports, disputes, moderation, legal orders, personal-data requests, record keeping and appeals work.Version 0.1 · Draft
For providers
- Service Provider AgreementThe agreement between the company that operates Swipaw and every independent business offering a paid service on Swipaw, covering verification and permits, listings and bookings, Payment Protection and payouts, taxes, animal welfare, customer data and how the relationship ends.Version 0.1 · Draft
- Verification (KYC) PolicyWhat Swipaw verifies at each level and why, who may see your ID and documents, how long we keep them, and what each badge does and does not mean.Version 0.1 · Draft
Safety & your rights
- Complaints & RedressHow to complain about a booking, a payment, a provider, another member or Swipaw itself, how quickly we acknowledge and resolve complaints, how disputes over protected payments are decided and where else you can go if you are not satisfied.Version 0.1 · Draft
- Child Safety StandardsSwipaw's zero-tolerance standards against child sexual abuse and exploitation, setting out who may use Swipaw, what is prohibited, how to report a concern, what we do after a report, how we work with the authorities and who our child-safety contact is.Version 0.1 · Draft
- Law Enforcement & Legal RequestsHow Swipaw responds when authorities, courts or private parties ask it to disclose, preserve or remove member data, which legal instrument each kind of data needs, and when members are told.Version 0.1 · Draft